We would much appreciate if you could let us know the status of this payment. In the event you have not received these messages and documents, we have provided a summary of your account below. We have emailed a detailed copy of your account statements. According to our records your balance of $ is currently. This is just a friendly reminder that your account is past due. The First Collection Letter Template to Customer Due date for payment- it is important to use an actually date, not “in the next 7 business days” as this can be vague.Instructions- what would you like them to do next?.
This first collection letter should contain the following information: By giving them a chance for explanation before getting upset and pushy, you are able to keep a great customer-vendor relationship. There are many reasons why the customer has not paid on time, such as never receiving the invoice or missing something important on the invoice. Since this is only the first letter, it is important to keep the tone friendly, informative and professional. The first collection letter should be sent out to the non-paying customer as soon as the invoice has gone past due. By now you have sent the invoice, sent due date reminders and let them know when the invoice has gone past due. Just because this is the first collection letter, this doesn’t mean this is your first point on contact with the customer.
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